Paid Listings, Billing, Cancellation and Refund Policy

Version: 1.0 | Effective: 23 July 2026

This Policy applies only to payments made to SAHIL KOTHARI ENTERPRISES PRIVATE LIMITED for My Classifieds listing-visibility services. It does not govern payment between users for listed goods, property, employment or services.

1. Plans

| Plan | Current price | Service period |

|---|---:|---:|

| Free | ₹0 | 7 days |

| Paid | ₹199 | 7 days |

| Premium | ₹499 | 30 days |

| Featured add-on | ₹299 | 10 days on an eligible paid listing |

The checkout will show the final price, tax treatment, features and duration before payment. A future price applies prospectively and does not change a completed purchase.

2. Activation

Payment does not guarantee publication. A paid service activates only when the ad is approved and first published. The service period runs continuously from activation unless the checkout expressly states otherwise.

If approval requires user correction, activation remains pending until correction is completed within the stated period. A prohibited or unlawful ad will not be activated.

3. What the user buys

A user buys advertising display/promotion for the stated period. A plan does not buy:

• identity, title or item verification;

• endorsement, recommendation or guarantee;

• a fixed number of views, leads, calls, messages or transactions;

• permanent ranking;

• immunity from moderation or removal; or

• exclusivity in category/location.

4. Cancellation before activation

A user may request cancellation before activation. If moderation or a paid feature has not begun, the Company will ordinarily issue a full refund. If the ad is rejected solely because of a Company error or inability to provide the purchased service, a full refund will be issued.

Where the ad is rejected because the user submitted prohibited, unlawful, deceptive, infringing or materially non-compliant content, the Company may decline a refund after moderation has begun, to the extent permitted by law and disclosed before payment.

5. After activation

Once activated, a user may remove the ad but is not ordinarily entitled to a pro-rata refund for unused time. This does not affect:

• a refund required by law;

• duplicate or unauthorised payment;

• material non-delivery caused by the Company;

• a prolonged platform outage materially preventing the purchased display; or

• a remedy expressly offered by the Company.

If the Company removes an ad for user breach after activation, no refund is due to the extent legally permitted. If removal was erroneous and later reversed, the Company may restore the remaining time, extend/credit the service, or refund the affected portion.

6. Failed, duplicate and unauthorised payments

For a failed payment, wait for the gateway/bank status before paying again. A confirmed duplicate capture will be refunded to the original payment method. Report a suspected unauthorised transaction promptly with the order reference and also notify the bank/payment provider.

7. Refund method and time

Approved refunds are initiated to the original payment method, unless law or the provider requires another verified method. We aim to initiate within 7 business days after approval. Bank/gateway settlement may take additional time. No refund requires disclosure of an OTP, UPI PIN or card PIN.

8. Featured add-on

Featured is an add-on to an eligible paid listing. It starts on its activation timestamp and may end before or after the base plan depending on the purchase screen. The ad must remain otherwise eligible and active. The add-on does not create a guarantee of top position.

9. Expiry and reminders

Listings expire automatically. We may send a reminder approximately two days before expiry, but non-receipt does not extend service. Reposting or renewal is a new transaction subject to current price and moderation.

10. No automatic renewal

Current plans do not automatically renew. Auto-renewal may be introduced only with separate express consent, clear recurring price/interval and an easy cancellation method.

11. Taxes and invoices

The checkout and tax invoice/receipt will state whether GST applies and the legally required company particulars. Users must provide accurate billing data. Tax treatment should be confirmed by the Company’s chartered accountant.

GST/tax note: The public plan prices displayed on My Classifieds are GST inclusive unless the checkout page expressly states otherwise.

12. How to request

Submit through /contact or connect@myclassifieds.in with:

• account mobile/email;

• order/payment ID;

• plan and ad ID;

• payment date/amount;

• reason and requested remedy; and

• supporting proof, without sharing PIN/OTP/password.

13. Statutory rights

Nothing in this Policy limits a non-waivable right under the Consumer Protection Act, 2019, payment law or other applicable law.